Frequently Asked Questions
Frequently Asked Questions
What is the duration of the contract?
There is no minimum period. Contracts last one month, but can be made shorter.
Do I need to make a reservation?
No. Given our large number of storage rooms it is not necessary to make a reservation in advance, but if you want to make sure you know which are the available storage rooms you can contact us through the contact form on our website, by email: info@tuespacio.eu or on our phones:
What documentation do I need to submit?
If you are a natural person (individual):
We will need your ID card, we take care of making the photocopy.
If you are a company:
Company Tax ID
DNI of the legal representative of the company
Method of payment: cash, checks, card, transfer, direct debit receipt…
The amount to be paid at the beginning of the contract (first monthly payment) must be paid in cash or by credit/debit card.
When do you start charging me?
The same day you hire your storage room or mini warehouse, therefore, we recommend that you hire it the same day you plan to start using your storage space.
Of course you can come before to visit our facilities, and choose the storage room that best suits your needs, leaving it reserved.
The first payment is prorated, that is to say, if you rent on July 12 in the first payment we will charge you from July 12 to July 31 and then the whole month of August.
What are the access hours?
For security reasons, and to offer you a personalized and close treatment, we do not have 24-hour access, although we do have surveillance, but you will be able to access your storage room or ask us any questions within our extended hours:
Monday to Friday: 8:00 a.m. to 8:00 p.m.
Saturday: from 9:00 to 14:00
What variety of storage rooms do you have?
From approximately 1m2 to 200m2, we have an infinity of intermediate sizes to adapt to your needs.
All our storage rooms, regardless of their size, are built on site, so the temperature and humidity levels remain stable, making this an essential condition for the good preservation of the stored objects.
How long are the doors of the storage rooms?
Depending on the size of the storage room, there are single doors 74 cm wide and double doors 149 cm wide.
How do I close my storage room?
All storage rooms are locked, only you have access to it.
Who can access my storage room?
We do not have a copy of your storage room key.
What security measures do you have?
We have a general alarm in the facilities connected to security services. In addition, we have motion sensors, surveillance cameras and firefighting equipment in compliance with current regulations.
Are the contents of my storage room insured?
Yes, all our prices include free basic insurance.
The calculation of the insured value depends on the meters of storage room, so we have 3 levels of insurance, the first one is included in the monthly price. In addition, we can offer you more coverage for a small monthly increase. In case you do not want our insurance, we do not hinder you from taking out your own independent insurance.
Is it possible to put shelves?
Of course, given the height of our storage rooms, you can make better use of the space by placing shelves.
It is not allowed to carry out works or drilling inside the storage rooms. You can put as many shelves as you need, but without anchoring them to the wall.
Do you take care of the removals or deliveries?
Of course! We have our own fleet of trucks that can pick up what you want to store and then if you want to return it to where you indicate. We can also carry out any type of removal in the Balearic Islands and mainland Spain. The service is provided by us, it is not outsourced.
How do I calculate the space I need?
If your problem is that you do not know how much space you need, you can contact us for advice.
Also, if you need to store all the furniture and objects in your home, we have the following rule for average households:
Square meters of living space / 9 = Square meters you need
For example:
For a 65 m2 apartment you will need approximately 7.20 m2 of floor space.
On our website you have a space calculator section that will give you a visual idea of what you can store and some ideas.
Can I store whatever I want in the storage room?
You can store almost anything, but there are regulations with certain prohibitions:
The regulations prohibit the storage of: flammable, dangerous, illicit, toxic pollutants, explosives, jewelry, precious metals, works of art, cash, perishable or smelly products, as well as any other product that could cause damage, either to the storage room or to the rest of the goods in the Center.
It is also not allowed to keep vegetables or animals, dead or alive.
Customers are not allowed to carry out any activity other than storage, such as industrial, commercial, artisan, professional, recreational, cultural, educational or similar activities.
In addition, the State security forces have full authority to enter your module or storage room when we detect any anomalous or strange situation that harms or jeopardizes the safety of other customers and / or the Company or when they themselves request it.
